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Shipping Policy

Shipping Delivery

How do I know if my order has shipped?

You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping.

When will my order arrive?

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 21 days once credit card authorization and verification have been obtained. Shipping dates will vary depending on which product is ordered. Orders placed after 9am PST ship the following business day. Please note: Saturday and Sunday deliveries are not available.

Do you ship to PO boxes?

At this time, we do not accept PO Boxes for delivery.

What happens if I refuse the package?

If you refuse a shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to TP PRODUCTS INC This amount will be deducted from your merchandise refund.

Do you replace lost or stolen packages?

We are unable to replace or refund lost or stolen packages.

We recommend selecting a secure shipping location where someone is always present to receive deliveries. If you need to make a change to your shipping address, please email us at service@bladeultra.com as soon as possible. We'll make our best attempt to change your address as long as the package has not been shipped. We cannot reroute a package once it has left our facility.

If your package is missing, stolen, or lost in transit please contact us so we can assist you with your claim. While we'll do everything we can to help you locate your package, we cannot refund or replace lost or stolen items.

Free standard shipping on orders $49.99 and over shipping.For orders under $49.99, a shipping fee of $6.99 will apply. Regular standard shipping rates apply for the following areas: Alaska, Hawaii, Guam, Puerto Rico, Marshall Islands, Northern Mariana Islands, Virgin Islands, American Samoa, Federated States of Micronesia, and Palau.

Order Fulfillment

Orders ship within 3-5 business days.

Delivery

Most orders are shipped via USPS however some are shipped via UPS, mostly smaller packages. Orders with a PO Box ONLY (no street address) will ship via USPS. MUST HAVE A VALID ADDRESS. Please allow 1 to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify service@bladeultra.com.

Changes/corrections to orders

We do our best to accommodate changes or corrections to orders, however it is not always possible to intercept an order already in process. Please email within 30 minutes of placing an order during customer service hours of 8 am to 6 pm Monday through Friday (CST) and we will do our best to assist you.
You can reach us by email service@bladeultra.com.

Return Policy

If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 30 days of the ship date.Items returned must be in original condition with tags attached and be returned in original packaging. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Proof of purchase, including your original order number, is required for all returns. We will credit your original method of payment for the merchandise purchase price.

If you receive an incorrect or defective item, please email service@bladeultra.com a photo of the item you received with a brief description of the issue.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

Company Info

Customer Service

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100% SATISFACTION GUARANTEED The BLADEULTRA USA Customer Happiness Team is your go-to when you need a recommendation, a refund, or just a reason to smile. Seriously,reach out. Even just to say hi.